Studio policies · Draft
Shipping
Service area & rate
Online checkout is available for United States shipping. A flat $10 tracked-shipping charge applies to each order. Contact the studio before purchasing if you need local pickup, expedited service, or delivery outside the United States.
Processing & shipping
In-stock work is normally packed and dispatched within 2–4 business days. Stripe collects the delivery address during checkout, and tracking is sent to the checkout email after dispatch. The estimated carrier transit time is 3–7 business days and is not guaranteed.
One-of-one work
Original artwork is packed with extra care and insured when appropriate for its value. A signature may be required. Because one-of-one work cannot be replaced, keep all packaging until the piece has been inspected and any shipping claim is resolved.
Cancellations
An unshipped order may be cancelled for a full refund. Orders cannot be cancelled after dispatch, and custom work is final sale once production begins. Magpie Embroidery does not accept returns.
Damaged orders
Report damage or an incorrect item within 3 days of delivery through the contact page. Include photographs of the artwork, outer package, inner packaging, and shipping label. Magpie will arrange the most appropriate repair, replacement, shipping claim, or refund.
Draft prepared August 23, 2026 · No policy is active until explicitly approved.